Dill Sports wants you to be satisfied with your purchase. Prior to finalizing your order, please be sure to ask any questions you might have about an item you're interested in buying.
In the event that you are unhappy with your purchase, we accept returns in their original condition and packaging within 30 days of you receiving the product. You must e-mail us at email@example.com to receive authorization. You are responsible for return shipping costs unless item arrived damaged or the wrong item was shipped.
For items are damaged during shipping, contact us immediately for further instructions. To process the exchange or a return on damaged items you MUST keep the original box and all packaging. We will need to have pictures of the damage emailed to us so that we can see the damage to your item.
Dill Sports will assume all shipping charges for defective products. As with all returns please e-mail us at firstname.lastname@example.org to receive authorization or simply refuse the shipment if the damage is evident at time of delivery. If a package is refused please let us know. We will need to be told in order to either ship you a new item or issue you a refund.
Changing your mind after placing an order: There are times when you've changed your mind and want to cancel your order. We will make every attempt to cancel the order before it ships.
Refusal of Delivery: If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to our warehouse, and any other costs that occur during the delivery and return process. The customer is responsible for all actual costs associated with shipping and returning the respective shipment.
Terms of sale: We make every attempt to present accurate information on our site and we correct any errors as they are found. However, due to changes in descriptions, images, availability, and prices - some products are subject to correction or change without notice. You may verify product information by contacting Customer Service at 1-800-613-5502.
A binding contract for the sale of the goods concerned does not exist until they are physically shipped and the customer's credit card is debited. If an honest mistake is made we will contact you and are not responsible for keeping the sale in place.
In a nut shell - We make every effort to make sure that we have great products at affordable prices. We will answer all your calls and emails and try to keep you informed on our products and your order. If you have a problem with a damaged item we will make sure the manufacturer gives you what you need to make it right.
Our site is easy to navigate, our shopping cart is easy to use, and we have a hassle free return policy. If you don't like the item, you can return it within 30 days. Please let us know if you have any questions. We are here to help.